POPIA Compliance
Protection of Personal Information Act (Act 4 of 2013)
Last updated: July 2026
1. Introduction
Thenga is committed to protecting the personal information of our users in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This document outlines how we comply with the conditions for lawful processing of personal information.
2. Information We Process
We process the following categories of personal information: contact details (names, phone numbers, email addresses), emergency contact information, location data (during SOS alerts), wallet and banking details (for commission payouts), and call logs. Special personal information is processed only with your explicit consent.
3. Lawful Basis for Processing
We process personal information only when: you have consented; processing is necessary to conclude or perform a contract with you; processing complies with a legal obligation; or processing protects your legitimate interests (such as emergency alerts to your Next Of Kin).
4. Your Rights Under POPIA
You have the right to: be notified when your personal information is collected; access and request a copy of your personal information; request correction or deletion of inaccurate information; object to processing; and lodge a complaint with the Information Regulator.
5. Data Security
We implement appropriate technical and organizational measures to secure personal information against loss, unauthorized access, and misuse. Access to personal information is restricted to authorized personnel only.
6. Information Officer
Our Information Officer is responsible for ensuring POPIA compliance. To exercise your rights or lodge a complaint, contact us through the Help Centre.